Summary

• Maintenance & Troubleshooting of Core Routers for the HEC Project (Pakistan Education Research Network) ManagedServicesHEC-PERN2.
(Huawei NE-80E,NE40E,NE20E, Cisco2811,C2900,Cisco2801,Cisco3845)
• Maintain (backups) logs, configuration files & database files of NE 80E, NE 40E & NE 20E.
• Manage user and exchange account creations, terminations and general maintenance utilizing Active Directory.
• Granted end users access to network shares and establish security groups and permissions through group policy.
• Performed troubleshooting and resolution of desktop/laptop hardware and software issues, including: Cisco VPN,
• All new NE’s connecting on Huawei/HEC POPs configuration.
• Performed troubleshooting and resolution of desktop/laptop hardware and software issues, including: Cisco VPN, LAN/WAN, printers, proprietary software, wireless connectivity, Avaya IP issues and modular messaging
• System Installation, IP Based Camera Installation, Software Installation.
• All kinds of software, hardware installation, configuration and maintenance.
• Manage user accounts, permissions, email, anti-virus, anti-spam
• To maintain and update the network and systems and ensure its security.
• Response to the end users queries and solves the problems faced by them.
• Alternate links, Backup, Recovery and restoration of Data and configurations.
• HP, Cisco UCS configuration, deployment and break fix.
• Routinely on-call and available to address, troubleshoot and resolve emergency outages 24x7.
• Acting as a technical lead to Level 1& 2 Help desk technicians
• Microsoft Server 2012, 2008R2 configuration and deployments